Terms and Conditions

Croydon Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Croydon Man and Van provides removal, transport and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, unless the context requires otherwise:

Customer means the individual, business or organisation that books or receives the services.

Services means any man and van, removal, transport, loading, unloading, packing, furniture disassembly or reassembly, or related service provided by Croydon Man and Van.

Goods means the items, belongings, furniture, equipment or other property which are the subject of the services.

Premises means any property or location from which goods are collected, delivered, stored, loaded or unloaded.

2. Scope of Services

We provide man and van and removal services primarily within Croydon and surrounding areas, and to and from other locations within the United Kingdom as agreed at the time of booking. The specific services to be provided, locations, dates, times and charges will be confirmed in your booking confirmation.

We reserve the right to refuse to carry any goods which, in our reasonable opinion, may cause damage, are unsafe, illegal, or are otherwise unsuitable for transport.

3. Booking Process

All bookings are subject to availability and are only confirmed when we have accepted your request and provided booking confirmation. Enquiries or quotations do not constitute a confirmed booking.

When making a booking, you must provide accurate information, including but not limited to:

Full collection and delivery addresses and any access restrictions or parking limitations.

Approximate inventory of goods, including any unusually heavy, bulky or fragile items.

Preferred dates and times for the service.

Details of any additional services required, such as packing, dismantling, or extra labour.

We rely on the information you supply when preparing quotations and allocating vehicles and staff. If the information you provide is incomplete or inaccurate, we may adjust the price, change the timing of the service, or in some cases be unable to complete the work as booked. Any additional charges arising from inaccurate or incomplete information will be your responsibility.

4. Quotations and Pricing

Unless otherwise stated, quotations are estimates based on the information you provide and on our standard rates for the relevant service area. Quotations may be based on hourly rates, fixed prices, or a combination of both, as confirmed at the time of booking.

We may revise a quotation or apply additional charges if:

The work is not carried out within 30 days of the quotation, and our standard rates have changed.

There are additional goods not previously disclosed.

Access to the premises is more difficult than advised, including stairs, long walking distances, or limited vehicle access.

Waiting time arises due to delays not caused by us, such as keys not being available or paperwork not completed.

Parking charges, congestion charges, tolls or other third party costs are incurred in connection with the service.

5. Payments

Unless otherwise agreed in writing, payment is due in full:

For residential customers, before or on the day of the move, and in any event before completion of unloading.

For business customers with agreed credit terms, within the period specified on the invoice.

We may require a deposit at the time of booking. Any required deposit, and the amount of such deposit, will be confirmed to you prior to booking confirmation. Deposits are applied against the final invoice.

If payment is not received when due, we reserve the right to:

Withhold or suspend services, including retaining goods on the vehicle or in storage until payment is received.

Charge interest on overdue sums at the statutory rate applicable under UK law.

Recover from you all reasonable costs incurred in pursuing late payments, including collection agency and legal fees.

6. Cancellations and Amendments

You may cancel or amend your booking, subject to the following terms:

If you cancel more than 7 days before the scheduled service date, any deposit paid will normally be refunded, less any non-recoverable costs we have incurred specifically for your booking.

If you cancel between 7 days and 48 hours before the scheduled service date, we may retain part or all of your deposit to cover administrative and scheduling costs.

If you cancel less than 48 hours before the scheduled service date, or fail to be present at the agreed time and location, you may be charged up to 100 percent of the quoted price.

Any request to change the date, time, addresses, or nature of the services is subject to availability and may require a revised quotation. If we are unable to accommodate the requested change and you choose to cancel, the above cancellation terms will apply.

7. Customer Responsibilities

You are responsible for:

Ensuring that adequate and lawful parking is available for our vehicles at all relevant premises, and for any associated permits or payments.

Ensuring safe access to premises, including notifying us of any access issues such as low bridges, tight turns, weight restrictions, narrow staircases or internal obstacles.

Properly packing and securing goods, unless you have booked a packing service with us. We are not responsible for damage caused by poor or inadequate packing carried out by you or a third party.

Removing or securing any fixtures, fittings or equipment that could be damaged during removal activities.

Being present, or ensuring a responsible representative is present, at collection and delivery to direct the placement of goods and sign relevant documentation.

You must not ask our staff to carry out any work that is unsafe, illegal, or outside the scope of the agreed services, such as work at height without appropriate equipment or handling prohibited items.

8. Items We Cannot Carry

For safety and legal reasons, we do not transport certain items, including but not limited to:

Illegal goods, stolen property or items obtained unlawfully.

Explosives, firearms, ammunition or weapons.

Hazardous materials such as gas cylinders, fuel, chemicals, corrosives or flammable liquids.

Perishable goods requiring temperature control.

Animals or live plants where transport conditions may cause harm.

If you include any prohibited items without our knowledge or consent, you do so entirely at your own risk, and we will have no liability for loss, damage or delay concerning such items. You will be responsible for any fines, losses or damage arising from the inclusion of prohibited items.

9. Waste and Disposal Regulations

We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier and will only remove items that you are lawfully entitled to dispose of and which are suitable for transport and disposal under our service.

We cannot remove domestic refuse, black bag waste, hazardous waste, or items that must be handled by specialist waste contractors. Where we agree to dispose of items on your behalf, you confirm that you are the owner of those items or have full authority to dispose of them.

Any disposal fees or charges levied by waste or recycling facilities in connection with your goods will be passed on to you. Fly tipping and unlawful disposal are strictly prohibited. If you request or instruct any unlawful disposal, we will refuse and may terminate the service without refund.

10. Liability and Limitations

We will exercise reasonable care and skill in providing the services. Our liability for loss or damage is subject to the following provisions.

We are not liable for:

Loss or damage arising from your failure to pack goods properly where you have chosen to pack yourself.

Loss or damage to fragile or delicate items (including glass, electronics, artwork and antiques) unless we have specifically packed and protected those items.

Damage caused by defects or inherent vice in the goods, including wear and tear, instability, or faulty construction.

Loss or damage arising from circumstances beyond our reasonable control, including adverse weather, traffic conditions, road closures, accidents, or industrial action.

Indirect or consequential loss, including loss of profit, loss of business, loss of data or loss of opportunity.

Our total liability for loss or damage to goods, whether arising in contract, tort or otherwise, shall not exceed the lower of the replacement value of the goods or a reasonable limit consistent with UK removal industry practice, unless a higher value is agreed with you in writing before the move and an additional charge for enhanced liability is paid.

You must notify us in writing of any visible loss or damage as soon as reasonably possible, and in any event no later than 7 days after completion of the services. For non-visible loss or damage, you must notify us within a reasonable time after discovery and in any event within 14 days of the service date. Failure to notify us within these time limits may affect our ability to investigate and may reduce or extinguish any liability we might otherwise have.

11. Delays and Missed Dates

Any dates or times provided for arrival, collection or delivery are approximate and cannot be guaranteed, particularly where traffic, access issues or third party actions are involved. We will use reasonable efforts to adhere to agreed schedules, but we will not be liable for losses arising from delay or failure to complete the service on a specific date or time, except where such delay is caused by our gross negligence.

If we are delayed or prevented from completing the service due to circumstances beyond our control, we may rearrange the service at the earliest suitable time. Additional waiting time or reattendance may be chargeable where the cause of delay is not attributable to us.

12. Insurance

We maintain appropriate insurance in line with our operations. Our liability to you is limited as set out in these Terms and Conditions and may not reflect the full replacement value of your goods. You are strongly advised to arrange your own additional insurance cover if the value of your goods exceeds our standard liability limits or if you require wider protection.

13. Complaints

If you are dissatisfied with any aspect of our service, you should raise the issue with our personnel as soon as possible so that we have the opportunity to address it promptly. If the issue is not resolved at the time, you may submit a written complaint providing full details of the concern, the date of service and any supporting information. We will investigate and respond within a reasonable time.

14. Data Protection and Privacy

We may collect and process personal data about you in connection with enquiries, bookings and the provision of services. This may include your name, contact details, addresses and payment information. We will handle your personal data in accordance with applicable UK data protection laws and will only use it for lawful business purposes, such as managing your booking, processing payments and improving our services. We will not sell your personal data to third parties.

15. Termination

We may terminate or suspend the provision of services immediately if:

You fail to make payment when due.

You materially breach these Terms and Conditions.

You engage in abusive, threatening or unsafe behaviour towards our staff.

In the event of termination, you will remain liable for all sums due, including any costs incurred up to the point of termination.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising under or in connection with these Terms and Conditions or the services, whether in contract, tort or otherwise.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the services provided under that booking. You are advised to review the current Terms and Conditions before confirming new bookings.

These Terms and Conditions constitute the entire agreement between you and Croydon Man and Van in relation to the provision of our services, and supersede any prior discussions, correspondence or representations, whether written or oral, relating to the same subject matter.